Refund policy

The return policy is on a case-to-case basis as per the issue. In case any damage to the product is noticed, please call us at (800) 992-5279 or email us at sales@clarybusinessmachines.com.

All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL). All returns are subject to authorization and may include a restocking fee and freight charges.

The customer is responsible for shipping the product back and for ensuring it is properly packaged to safeguard against loss or damage during transit. To be eligible for a refund, the returned product must reach us in the same original, undamaged condition in which it was delivered to the customer. All returned products are physically inspected by our warehouse team upon arrival, and refunds are issued only after the product passes this inspection. Any product received in a compromised, modified, or damaged state due to improper packaging or customer handling is not eligible for a refund. The Return window (the amount of time a customer has to return a product) is 30 days.